FAQ – Frequently Asked Questions

Need Help?

Here are some of the most frequently asked questions about our shop and our products.  Please contact us if your question is not answered here.

Do you offer custom designs?

At the present time, we offer personalized quilt designs.
The baby’s name is embroidered onto one of four designs; some allow a choice of thread color.

I saw a quilt on the website but it was marked “sold”. Can I backorder it?

Our designs are one-of-a-kind.  We do not duplicate quilts to preserve the unique nature of our products.

Are your handmade baby crib quilts guaranteed?

Every product comes with our 100% satisfaction guarantee.
If, after initial inspection, your handmade baby crib quilt is damaged or defective in any way you may return it in unused condition in original carton within 10 days for exchange or full credit.
Shipping charges for returns are the responsibility of the customer.

Do you ship internationally?

At the present time, we ship to Germany, Canada, New Zealand, Australia, he UK, and the Russian Federation.
Shipping cost will be calculated at the time of purchase.
Although almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International .
We cannot guarantee delivery of packages shipped using First Class International.
International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.
Please note that some countries do require the payment of import duties for international shipments above a certain value.
We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.
All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift.

Is my information secure?

Unique Baby Quilt Boutique wants our customers to feel safe on our website.
We collect the e-mail address of those who communicate with us via e-mail, and aggregate information on what pages consumers access or visit.
We never share, sell, or rent your email address, name, or other personal information.
Unique Baby Quilt Boutique respects your privacy.

What payment methods do you accept?

Unique Baby Quilt Boutique currently accepts PayPal.
You do not need a PayPal account to pay through PayPal with your credit card.
Please follow the directions given on the Pay Pal site or contact me directly and I will assist you in using this method of payment.

When can I expect delivery of my handmade baby quilt?

We ship from southwest Florida.
We ship within 3 -5 business days after receipt of payment.
Tracking information will be available as soon as the package is shipped.
Continental U.S. addresses can expect delivery two – three days after shipment, depending on distance from Florida.

How can I track my order?

To view the status of your order navigate to the “my account” page in the top right menu and log in.
From your dashboard you can view recent orders and manage your shipping and billing addresses and view order status.
When your product it shipped you will receive an order tracking number in your email.

How do I care for my handmade baby quilt?

Our handmade and homemade baby crib quilts are durable and are able to last a lifetime when properly cared for.

The following tips will make them last longer:

Machine or hand wash your baby quilt in cold water on the gentle cycle with gentle detergent and like colors.

Wash as few times as possible. Washing quilts a lot tends to wear them out.

Tumble dry low or hang to dry. Hanging the baby quilts to dry instead of putting them in the dryer will also make them last longer.  

Do not use fabric softener or dryer sheets.

Do not put your handmade baby quilt in the dryer if it has a stain on it. This will set the stain into the fabric and it will be more difficult to remove.

Do not use bleach.

To remove any stains that may get on your handmade baby quilt from normal use, use a stain remover on the area and rub it in. Allow it to sit for a few hours and then wash it by hand or in the washing machine in cold water

Is there anything else I should know?

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions.
Unique Baby Quilt Boutique reserves the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide.

Any offer for any product or service made in the materials on this Web site is void where prohibited.
Since our products are original and one of a kind, the quilt that your ordered may have been sold and not yet removed from the web site.

Unique Baby Quilt Boutique will refund your money or give you the option of purchasing another handmade baby quilt from the other lovely handmade baby quilts on our site at their original value.

No identical handmade baby quilts will be made for a buyer.

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